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Refund & Returns Policy

International Delivery

No

Shipping Charges

  • Within India: Free shipping on all orders above ₹1000.

  • For orders below ₹1000, a ₹100 shipping charge applies.

  • Cash on Delivery (COD) is currently unavailable.
    All applicable shipping fees are added to your total at checkout.

Estimated Delivery Time
Orders are usually delivered within 3–6 business days from the order date. Some items may take up to 10–12 business days, depending on availability and location.

Order Tracking
We work with trusted courier partners such as BlueDart, Delhivery, and First Flight. If these services aren’t available in your area, we use India Speed Post. Once your order is dispatched, you’ll receive a shipment confirmation email within 24 hours, including your tracking number and a direct link to track your package.

  • We aim but do not guarantee the delivery of all domestic orders (within India) in about 3-4 working days from the date of dispatch.
  • Once the order is dispatched from our facility, you will receive an email with shipment details so you can track your order. In case you do not receive the shipment email, you can contact our customer care service to know the status of your shipment.
  • In case the order shipment gets returned to us undelivered due to refusal or unvailabaility of the customer, we may charge a delivery fee for resending the shipment to the customer.
  1.  “A 360° video of the product is required to process any exchange or return request.”
  • In case you want to replace or exchange the product you have to notify us by email within 12 hours of delivery of the delivery of your order, with the reason for replace or exchange. If we are not notified within 12 hours of delivery, we may not be able to accept your request for replacement or exchange.
  • We will accept exchange only when products are in unused, unworn, unwashed and undamaged conditions. If we suspect that the products are in used, worn, washed or damaged condition, we will not be able to accept return or exchange on such products.
  • We will accept replacement or exchange only if they are returned in their original packaging, with their original tags intact.
  • If items are sent to us for replacement or exchange without informing us beforehand, the items will be returned to the sender without acknowledging.
  • Any product purchased in sale or on any type of discount is non-returnable, non-refundable and non-exchangeable.
  • In case of an exchange or replacement, the shipping charges for sending the product back to our warehouse in India and sending exchanged product again to the customer will also be borne by the customer only.
  • During the exchange or replacement process, any tax/duty/charges are levied by Indian or customer country’s government will be borne customer. We will provide documents/receipts to the customer for such tax/duty/charges to carry transparent transactions and trustful relationship and ethical business practice.
  1. Need Help?

  • We’re always happy to assist you. For any shipping-related queries, reach out to our Customer Care Team at [artificialjewellery@gmail.com] or call us at [phone number] between 9 AM and 6 PM IST (Mon–Sat).